When you register with Factory Fresh, you provide us with your name, postal code, delivery and billing addresses, email address, phone number, billing details such as credit card account number and expiration date and bank account number or PayPal account details, birth date (for alcohol orders where available) which considers but not limited to as part of your account registration and order placement process, browse for products or other information, communicatins with FactoryFresh, SMS or in-app chat communications between a Member and FactoryFresh Shopper that are made using the Services. Any information that identifies or can be used to identify you is referred to as “Personal Information” as mentioned above. While registering on FactoryFresh you are required to a password to your account and the password should be kept strictly confidential to prevent unauthorized use. While using the FactoryFresh Service, you may give us special shopping and delivery instructions, which we store and use to pick and deliver your order to your specifications.
Please note that if you choose not to provide is with information, your ability to use our Services may be limited. You may also choose to provide to FactoryFresh the email address of people whom you believe may be interested in becoming a Member – you are responsible for ensuring the submission of these emails are appropriate and permissible. By using interactive and social features on FactoryFresh, you agree to providing information such as you name, email address, and public profile information. Please make a note that when you post information in these interactive and social features, the content may be publicly accessible or accessible to other users.
We may also make use of Web beacons and device identifiers or SDKs (For mobile applications) which is an electronic file (Pixels, scripts or device identifiers etc.) that collects information about page viewing and email viewing including information like name, email, IP or to display ads or to perform related services or analytics to be performed.
FactoryFresh may use one or more companies to place advertisements for displayed products and services and those of third parties on our Site and third-party sites. Cookies and other technologies such as Web beacons or tags are used to measure the effectiveness of our ads and to determine the display of content and advertising to you based on your interests both on our site, as well as on third-party sites where you may visit. We may use analytics services such as Google Analytics that analyze information regarding visits to FactoryFresh and mobile applications. You can learn more about Google’s privacy practices here. To support this interest based advertising solution, we, and companies who we have contracted with, may use anonymous information about your visits to our and other Web sites. The information collected and used by this process is always anonymous, and does not enable any third-party to identify you individually. If you would prefer not to participate in the services offered through these solutions, you can always opt-out of this activity by visiting the Network Advertising Initiative (NAI) website.
FactoryFresh uses your information to provide the Services and to enhance and personalize your shopping experience. FactoryFresh does not sell personal information about individual customers (such as name, address, e-mail address, credit card information) to third parties, sell or rent lists of customers or use information about individual customers except to provide the FactoryFresh Service or as described below.
• Aggregated Information: FactoryFresh may use aggregated information regarding its customers and usage of the Services offered (such as customer demographics and traffic patterns) and may disclose such aggregated information to advertisers, partners and others for various purposes.
• Third Party Service Providers: FactoryFresh may employ other companies and individuals to perform certain functions such as delivering packages, processing credit card payments and analyzing data. They may have access to personal information to perform their functions.
• Managing referral programs and memberships, deals, events or any offers provided by FactoryFresh or its affiliates or our third party business partners.
The FactoryFresh needs to share information about you and your order with others to enable all the Services provided on the platform.
We share information in the following situations:
• Email: At any time, you can opt out of marketing and other emails by following the unsubscribe link provided in emailed offers, newsletters or other messages. You will still receive operational emails such as order confirmation or other service-related emails.
• Push Notifications: You may opt-out from receiving push notifications from the FactoryFresh mobile application by adjusting the permissions on your mobile device. This opt-out does not apply to in-app notifications.
• Geo-Location: A Member may prevent the Member’s mobile device from sharing location data by adjusting the permissions on your mobile device.
FactoryFresh employs administrative, technical and physical safeguards to protect the user’s information under our control from unauthorized access, loss, altercation, use and disclosure. We use Secure Sockets Layer (SSL) for encrypting your information while transmission. Industry standard methods are used to protect your information such as credit or debits card numbers. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
FactoryFresh reserves the right to change this policy at any time. If FactoryFresh makes a substantial change in the use of your personally identifiable information FactoryFresh will notify you in the manner provided in the FactoryFresh Terms of Services. For other policy changes, please check this page periodically. Your use of FactoryFresh and its services means that you accept the practices described in this Privacy and Security Policy as changed from time to time.