Thank you for using FactoryFresh! The Factory Fresh US Corp. (FactoryFresh) values our Members and we want to make you feel comfortable and secure shopping on FactoryFresh. We understand how important it is to handle our Members’ information. The Privacy Policy explains the types of information we gather, how it is protected, what we do with it and how you can correct or change information. By shopping at www.thefactoryfresh.com, you are accepting the practices described in this Privacy Policy.

This Privacy policy applies to FactoryFresh’s data collection during use of our platform and all the services as defined in the Terms of Use through www.thefactoryfresh.com, the FactoryFresh mobile applications, communications or any other method. By using the services provided by FactoryFresh, you agree to the Privacy Policy stated on FactoryFresh. We advise you to review the information before using the services and periodically.



When you register with Factory Fresh, you provide us with your name, postal code, delivery and billing addresses, email address, phone number, billing details such as credit card account number and expiration date and bank account number or PayPal account details, birth date (for alcohol orders where available) which considers but not limited to as part of your account registration and order placement process, browse for products or other information, communicatins with FactoryFresh, SMS or in-app chat communications between a Member and FactoryFresh Shopper that are made using the Services. Any information that identifies or can be used to identify you is referred to as “Personal Information” as mentioned above. While registering on FactoryFresh you are required to a password to your account and the password should be kept strictly confidential to prevent unauthorized use. While using the FactoryFresh Service, you may give us special shopping and delivery instructions, which we store and use to pick and deliver your order to your specifications.

Please note that if you choose not to provide is with information, your ability to use our Services may be limited. You may also choose to provide to FactoryFresh the email address of people whom you believe may be interested in becoming a Member – you are responsible for ensuring the submission of these emails are appropriate and permissible. By using interactive and social features on FactoryFresh, you agree to providing information such as you name, email address, and public profile information. Please make a note that when you post information in these interactive and social features, the content may be publicly accessible or accessible to other users.

FactoryFresh makes use of cookies when you access our Services. Cookies are identifiers transferred to device to enable our system to recognize your device through your web browser and to provide certain shopping features and improve your shopping experience such as Recommended items for you, personalized advertisements, storing your cart items in your shopping cart between visits, and more. Cookies are also used to help us track responses to messages sent on behalf of our advertisers so that FactoryFresh may aggregate such information and report results to them. The Help feature on most browsers will tell you how to prevent or disable cookies or receive notice when a new cookie appears. If you choose to reject or disable cookies, you will be unable to use those FactoryFresh Services that require the use of such cookies.

We may also make use of Web beacons and device identifiers or SDKs (For mobile applications) which is an electronic file (Pixels, scripts or device identifiers etc.) that collects information about page viewing and email viewing including information like name, email, IP or to display ads or to perform related services or analytics to be performed.

FactoryFresh may use one or more companies to place advertisements for displayed products and services and those of third parties on our Site and third-party sites. Cookies and other technologies such as Web beacons or tags are used to measure the effectiveness of our ads and to determine the display of content and advertising to you based on your interests both on our site, as well as on third-party sites where you may visit. We may use analytics services such as Google Analytics that analyze information regarding visits to FactoryFresh and mobile applications. You can learn more about Google’s privacy practices here. To support this interest based advertising solution, we, and companies who we have contracted with, may use anonymous information about your visits to our and other Web sites. The information collected and used by this process is always anonymous, and does not enable any third-party to identify you individually. If you would prefer not to participate in the services offered through these solutions, you can always opt-out of this activity by visiting the Network Advertising Initiative (NAI) website.


FactoryFresh uses your information to provide the Services and to enhance and personalize your shopping experience. FactoryFresh does not sell personal information about individual customers (such as name, address, e-mail address, credit card information) to third parties, sell or rent lists of customers or use information about individual customers except to provide the FactoryFresh Service or as described below.

• Aggregated Information: FactoryFresh may use aggregated information regarding its customers and usage of the Services offered (such as customer demographics and traffic patterns) and may disclose such aggregated information to advertisers, partners and others for various purposes.

• Third Party Service Providers: FactoryFresh may employ other companies and individuals to perform certain functions such as delivering packages, processing credit card payments and analyzing data. They may have access to personal information to perform their functions.

• Sale of Business: FactoryFresh may transfer Customer Registration Data and other personal information in connection with the sale of FactoryFresh or the sale or transfer of its business operations in your geographic area to a third party provider of grocery ordering or delivery services who agrees to be bound by this Privacy Policy until you consent that such information will be governed by the policies and terms of such third party provider. Processing and fulfilling your orders, verifying eligibility to buy certain products, communicating with shoppers and provide customer service to all the users would be supported.

• Enforcement of Agreement or Compliance with Law: FactoryFresh may use or disclose personal information when FactoryFresh believes it is appropriate to enforce this Agreement, to protect the rights, property or safety of FactoryFresh or its users or to comply with the law. Protecting FactoryFresh and/or its affiliates, subsidiaries, retail partners, Members, Shoppers, and the general public, including investigation of possible fraud, theft, violations of our Terms of Service or this Privacy Policy, misuses of our Services, and/or attempts to harm FactoryFresh and/or its affiliates, subsidiaries, retail partners, other Members or Shoppers, or any individual.

• Managing referral programs and memberships, deals, events or any offers provided by FactoryFresh or its affiliates or our third party business partners.


The FactoryFresh needs to share information about you and your order with others to enable all the Services provided on the platform.

We share information in the following situations:

  • • With you consent: Information will be shared when we have your consent or when you have directed us to do so.
  • • With our retail partners: Your information may be shared with the FactoryFresh retail partner in order to provide the Services.
  • • For business activities: You information may be provided to our third party service providers or contractors to help the operations and Services provided by FactoryFresh.
  • • Business acquisitions or mergers: If we form a new related entity, are acquired by or merged with another entity, or if substantially all of our assets are transferred to another organizations, information about our users may be transferred as a business asset.
  • • Legal uses: FactoryFresh may use or disclose personal information when FactoryFresh believes it is appropriate to enforce this Agreement, to protect the rights, property or safety of FactoryFresh or its users or to comply with the law
  • • Aggregated Information: FactoryFresh may use aggregated information regarding its customers and usage of the Services offered (such as customer demographics and traffic patterns) and may disclose such aggregated information to advertisers, partners and others for various purposes.


You may at any time review and change your personal information stored by FactoryFresh by accessing the Account page on the platform or by contacting Customer Service at 551-253-9303. You may also request that FactoryFresh permanently remove all personal information stored by FactoryFresh at any time by delivering notice requesting such removal in the manner provided in the FactoryFresh Terms of Use. Upon such request, FactoryFresh will remove all such information and will not thereafter use personally identifiable information about you in any way. Such request will automatically terminate your FactoryFresh Service.

• Email: At any time, you can opt out of marketing and other emails by following the unsubscribe link provided in emailed offers, newsletters or other messages. You will still receive operational emails such as order confirmation or other service-related emails.

• Push Notifications: You may opt-out from receiving push notifications from the FactoryFresh mobile application by adjusting the permissions on your mobile device. This opt-out does not apply to in-app notifications.

• Geo-Location: A Member may prevent the Member’s mobile device from sharing location data by adjusting the permissions on your mobile device.


FactoryFresh employs administrative, technical and physical safeguards to protect the user’s information under our control from unauthorized access, loss, altercation, use and disclosure. We use Secure Sockets Layer (SSL) for encrypting your information while transmission. Industry standard methods are used to protect your information such as credit or debits card numbers. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.


FactoryFresh reserves the right to change this policy at any time. If FactoryFresh makes a substantial change in the use of your personally identifiable information FactoryFresh will notify you in the manner provided in the FactoryFresh Terms of Services. For other policy changes, please check this page periodically. Your use of FactoryFresh and its services means that you accept the practices described in this Privacy and Security Policy as changed from time to time.


EMAIL : [email protected]
PHONE : 5512539303